Return & Exchange policy
Frisett, an epitome of luxury and refinement, upholds an impeccable returns and exchange policy that mirrors the brand’s unwavering commitment to excellence, exclusivity, and exceptional customer service. Designed to cater to a discerning clientele who appreciate the finest things in life, this policy encapsulates sophistication, discretion, and a seamless, elevated experience at every stage.
Return Period:
Frisett offers an exclusive, generous 7 days window from the date of delivery to initiate returns or exchanges. This grace period allows our esteemed clientele the opportunity to thoroughly evaluate their purchase, ensuring every acquisition aligns with their refined tastes and expectations. The extended period is a testament to Frisett’s confidence in the unparalleled quality of its offerings.
Eligibility for Returns:
To preserve the integrity and exclusivity of each item, returns are accepted only for goods in pristine, unused condition. Products must be accompanied by all original packaging, tags, certificates of authenticity, and documentation, safeguarding the luxurious allure of the product. This policy ensures that every returned item maintains its impeccable standard, ready for a second chance with another distinguished client.
Final Sale and Exclusive Collections:
As a brand that specializes in limited-edition releases and bespoke creations, certain items— such as customized products, pieces from exclusive collections, or items marked as final sale—are ineligible for return or exchange. These pieces represent rarefied luxury, and as such, their finality enhances their value and exclusivity.
Return Authorization Process:
In order to facilitate a smooth and discreet return experience, clients must first contact Frisett’s bespoke Customer Concierge team within 7 days of receiving their order. The team will personally assist in generating a Return Authorization (RA) number, ensuring that the return process is carried out with the utmost attention to detail. Clients can reach the Customer Concierge team directly at Care@frisett.com. The RA number must be clearly marked on the return parcel, guaranteeing a seamless and secure handling of the item.
Return Shipping and Costs:
Frisett, with its commitment to uncompromising service, may offer complimentary return shipping for cases where the product is deemed defective or if an error was made on the brand’s part. In instances where the return is initiated due to personal preference, the client is responsible for the return shipping costs. For the utmost security, all returns must be shipped via an insured and trackable service, ensuring the safe transit of luxury items.
Inspection and Restocking:
Upon receipt of the returned item, Frisett’s highly trained quality control team conducts a thorough inspection to ascertain that the product adheres to the brand’s exacting standards. Only once this inspection is completed will the return be processed. Refunds will be issued promptly to the original payment method, and exchanges will be processed in accordance with the client’s preferences. Given the luxury nature of Frisett, refunds may take up to 14 business days to be reflected in the client’s account, in accordance with banking policies.
Refund Processing:
As a luxury brand, Frisett handles refunds with the same level of precision and care as the creation of its products. Refunds are issued to the original form of payment, and clients can expect processing times of up to 14 business days, depending on the payment method and the financial institution involved. Every step of the process is conducted with the utmost transparency and efficiency, ensuring a refined customer experience.
Bespoke Customer Care:
At Frisett, the customer is not merely a purchaser but a cherished patron of luxury. The brand’s dedicated Customer Concierge service ensures that every return or exchange is managed with unparalleled professionalism, sensitivity, and discretion. Our team, skilled in the art of providing bespoke customer service, is always at hand to ensure that the process is as seamless and luxurious as the product itself. Clients can reach the Customer Concierge team directly at Care@frisett.com.
Important Considerations:
- Condition of Return: All items must be returned in immaculate, unblemished condition, with all tags, packaging, and accompanying documentation in place. Any signs of use, wear, or alterations to the original condition of the product may render the return invalid.
- Exclusions: Personalized items, as well as certain one-of-a-kind or high-demand pieces, may fall under restrictions that prohibit returns or exchanges. These items represent the rarefied and exclusive nature of Frisett’s offerings, and thus, they maintain a non-returnable status to preserve their luxury value.
Conclusion:
Frisett’s returns and exchange policy epitomizes the brand’s commitment to providing an exceptional, curated experience for its clientele. Every step of the process—from initiating the return to receiving a refund or exchange—is handled with the utmost grace, ensuring that the elegance and sophistication of the brand are reflected at every touchpoint. Frisett’s bespoke service ensures that every interaction is a memorable one, reinforcing the brand’s standing as a paragon of luxury, refinement, and exclusivity in the global market.